NEPCONN Pvt. Ltd. ("NEPCONN", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our platform, including our mobile app, website, and related services (collectively referred to as the "Platform"). By accessing or using NEPCONN, you agree to the terms set forth in this Privacy Policy.
We collect both personal and non-personal information to deliver our services effectively. This includes information you provide directly, such as your full name, phone number, email address, date of birth, identity documents (like driver’s license or national ID), vehicle details (for drivers), and payment details. We also collect information automatically through the app, such as device type, operating system, IP address, location data (via GPS), and activity logs. Additionally, we may receive data from third-party verification services, including background checks, license status, and insurance information.
The data we collect is used to provide and improve NEPCONN’s services. This includes verifying your identity, processing transactions, managing ride bookings, enhancing app functionality, ensuring security, detecting fraud, and fulfilling legal obligations. We also use your information to send important service updates, booking confirmations, receipts, customer support responses, and promotional content (you may opt out of marketing at any time).
We do not sell your personal data. However, we may share it with trusted third-party service providers for specific purposes such as identity verification, payment processing, customer support, and analytics. Drivers and passengers may view each other’s basic profile information to facilitate ride completion. Additionally, we may disclose information to law enforcement or regulatory authorities if legally required, or to protect NEPCONN’s rights and users’ safety.
Your data is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, and regulatory requirements. Users may request account deletion, but we may retain some data to settle outstanding issues or legal claims.
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration. This includes encrypted storage of sensitive data, secure servers, and restricted access to personal information. However, no system can be completely secure, so we urge users to maintain the confidentiality of their login credentials.
You have the right to access, correct, or delete your personal information, as well as withdraw consent for data processing where applicable. You may also opt out of marketing communications by following unsubscribe instructions or contacting our support team. Requests can be sent to support@nepconn.com.
NEPCONN is intended for users aged 18 and above. We do not knowingly collect data from minors. If such information is discovered, we will delete it promptly.
If NEPCONN partners with international service providers, your data may be transferred to and processed in countries outside of Nepal. We ensure that appropriate legal and security safeguards are in place to protect your data.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or app notification. Continued use of the platform after such updates constitutes your acceptance of the revised policy.